Privacy Policy
Stedman Window Cleaning ("we," "us," or "our") is a trade name of Stedman Enterprise LLC, based in Palestine, Texas. We provide window cleaning, pressure washing, soft washing, gutter cleaning, and related exterior services to residential and commercial customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, stedmanwindowcleaning.com, our online forms, and the advertising lead forms we run on platforms such as Facebook and Instagram (Meta).
Information We Collect
We collect information you give us directly, including when you request a quote, book a service, contact us, or submit a form on our website or in an online ad:
- Contact details: your name, phone number, email address, and service address.
- Service details: the services you are interested in, property details, photos you choose to send, and any notes or messages you share with us.
- Billing details: invoice and payment history. Card and bank details are entered directly with our third-party payment processors, and we do not store full card numbers.
We also receive limited technical information automatically when you visit our website, such as your IP address, browser type, device type, and pages viewed. This may be collected through cookies and similar technologies.
Information from Advertising Platforms
When you submit a lead form through a Facebook or Instagram ad, Meta passes the information you entered in that form (for example, your name, phone number, email address, and city) to us so we can respond to your request. Your use of those platforms is also governed by Meta's own privacy policy and settings.
How We Use Your Information
- To respond to your inquiries and provide quotes and estimates.
- To schedule, perform, and follow up on services.
- To send invoices, process payments, and keep business records.
- To send appointment reminders, service updates, and, where permitted, offers and seasonal promotions.
- To improve our website, services, and advertising.
- To comply with legal obligations and protect our business.
Text Messages and Email
We send two kinds of messages by text and email, and we treat them differently.
Customer service messages. If you give us your phone number or email address when you request a quote or book a service, we may contact you about that request or service. These messages include quote and estimate follow-ups, appointment confirmations and reminders, scheduling or arrival updates, invoices and payment receipts, and responses to your questions. They are not advertising, and they are sent because of your inquiry or your account with us.
Promotional marketing messages. We send promotional texts and emails, such as discounts, seasonal offers, and service specials, only if you have agreed to receive them. Agreeing to promotional messages is not required to get a quote or buy any service from us, and giving us your phone number for customer service messages does not by itself sign you up for marketing texts.
Message frequency varies, and message and data rates may apply. You can reply STOP to any text at any time to stop receiving texts from us, or HELP for help. You can unsubscribe from promotional emails using the link in any email. If you opt out of promotional messages, we may still send you customer service messages about work you have requested or scheduled. We do not sell or share your mobile number or text messaging opt-in information with third parties or affiliates for their marketing purposes.
How We Share Information
We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed for them to do so. These include customer management and scheduling software, accounting and invoicing software, payment processors, email and text messaging providers, website hosting, and advertising and analytics platforms. We may also disclose information if required by law or to protect our rights, safety, or property, or in connection with a sale or transfer of our business.
Cookies
Our website may use cookies and similar technologies to understand how visitors use our site and to improve it. You can control cookies through your browser settings, and you can adjust ad preferences in your Facebook and Instagram account settings.
Data Retention and Security
We keep your information for as long as needed to provide our services, maintain business and tax records, and meet legal requirements. We use reasonable administrative and technical safeguards to protect your information, but no method of storage or transmission is completely secure.
Your Choices and Rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing or calling us using the details below. Depending on where you live, you may have additional rights under applicable law. We will respond to verified requests within a reasonable time.
Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.
Contact Us
Stedman Window Cleaning
Stedman Enterprise LLC
Palestine, Texas
Phone: (903) 623-8705
Email: admin@stedmanwindowco.com